Introduction

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At Drain Masters Sewer & Drain Services, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms described below, which comply with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and Campaign Registry guidelines.

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Information We Collect

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When you opt-in to receive SMS messages from us, we collect the following information:

• Phone Number: The mobile number provided during the opt-in process.

• Message Interaction Data: Includes delivery status, response data, and message engagement metrics.

• Consent Data: Records of when and how you provided consent to receive SMS messages, including the opt-in method (e.g. Keyword or verbal consent).

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How We Use Your Information

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We use your information to:

• Send SMS messages based on your indicated preferences, such as updates or service alerts.

• Ensure compliance with federal regulations, including the TCPA.

• Monitor and improve our SMS services through engagement analysis.

Your information is used solely for the specified purposes at the time of opt-in and will not be used to send unrelated messages.

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One-to-One Consent Requirement

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In accordance with FCC regulations (March 2024), your consent to receive SMS messages is specific to Drain Masters Sewer & Drain Services. Your opt-in does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.​​

 

Message  Data Rates

​Standard message and data rates may apply depending on your mobile carrier and plan. We recommend reviewing your carrier’s terms for details on applicable messaging fees.

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Message Data Frequency

By opting in, you agree to receive messages with a frequency that may vary based on your interactions every month or 3-5 messages per day unless there is a notification event. 

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Opt-Out Instructions

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You may opt out of our SMS service at any time by replying “STOP” to any message from us. Once you opt out, SMS messages will cease immediately unless you choose to opt back in. For assistance, reply “HELP” or contact us at:

• Email: team@drainmasterscfl.com

• Phone: (386) 290-1221

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Data Sharing and Disclosure

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We do not sell or share your information with third parties for marketing purposes. We may share your information with trusted third-party service providers to facilitate SMS delivery (e.g., telecommunications providers). These providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.

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We adhere to the Do Not Call (DNC) Registry regulations (2024). If your number is registered on the National DNC Registry, you will not receive promotional SMS messages from us unless you provide express consent.

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Security of Your Information

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We employ reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security during transmission or storage.

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Record-Keeping and Proof of Consent

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As required by the TCPA and Campaign Registry guidelines, we maintain detailed records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are securely stored and may be used to demonstrate compliance with regulatory requirements.

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Changes to This Policy

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We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Your continued use of our SMS services after updates indicates acceptance of the revised policy. Please review this policy periodically to stay informed.

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Contact Us

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For questions about this Privacy Policy or to update your SMS preferences, contact us:

• Email: team@drainmasterscfl.com

• Phone: (386) 788-7742

• Address: 1042 US-1 Suite 4, Ormond Beach, FL 32174

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Drain Masters Sewer & Drain Services
Reliable Service You Can Trust​​​​

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